Work · E-commerce · Live demo
An AI support agent that answers “where's my order?” — and knows when to ask a person.
Talk to it below as a customer of a demo store. On the right is the store owner's panel: see every step it takes, approve refunds, and change its rules, knowledge and tone — the next answer follows your change.
Demo build: Fernwood Supply Co. is a made-up store and every order is sample data. Nothing you type is sent to a real store.
Sample orders to try — use the order number and its email
Fernwood Supply Co.
Support · demo store with sample data
What it does
The questions that fill your inbox, handled.
“Where's my order?” in seconds
Finds the order, checks the carrier and explains delays in plain words — after confirming it's really the customer.
Returns without the back-and-forth
Checks the return window and final-sale rules, works out the refund and sends the label.
Your rules, your voice
Your team sets the refund limit, return window, handoffs, help-center answers and tone in its own panel — no code.
Knows when to hand off
Missing packages, damage and complaints go to a person as a ticket with a summary — never a guess.
How it's built
Connected to the tools you already use.
An AI model does the talking; your systems hold the truth. The agent can only use the actions we give it — look up, track, check, create a return, hand off — each with its own rules.
- Store
- Shopify or WooCommerce: orders, customers, products
- Carriers
- DHL, UPS, DPD… tracking events
- Returns
- Your returns app or a simple flow we build
- Knowledge
- Your help center and policies
- Help desk
- Gorgias, Zendesk, Help Scout or email for handoffs
- Team
- Approval queue and alerts in Slack or email
Guardrails
Helpful, not reckless.
- Identity check: order details only with the order number and the matching email.
- It answers from your data and policies — no invented dates, prices or promises.
- Money above your limit and anything outside policy waits for a person.
- Every step is logged, so you can see what it did and why.
- It can start in shadow mode: it drafts, your team sends, until you trust it.
For your store
Live on your data in weeks, not months.
“Where's my order?” answered from your store and carriers. Starter, from $4,000 — live in about 2 weeks.
Tracking, returns, help center and handoff into your help desk, with approvals. Growth, from $5,000 — live in about 4 weeks.
We watch it, fix it and improve it, with a monthly report of what it handled. From $750/month.
Exact scope and price in writing after a free 15-minute call. See pricing
Want this on your store?
A free 15-minute call: tell us what your support inbox looks like, and you'll leave with a plan for your own agent.